Valley Breeze

The Valley Breeze Cumberland Lincoln 10-15-2020

The Valley Breeze Newspapers serving the Northern Rhode Island towns of Cumberland, Lincoln, Woonsocket, Smithfield, North Smithfield, Pawtucket, North Providence, Scituate, Foster, and Glocester

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12 CUMBERLAND / LINCOLN OCTOBER 15-21, 2020 | VALLEY BREEZE | CUMBERLAND LINCOLN EDITION exorbitant levels while deductibles have also risen," he said. "I am run- ning for re-election because I believe you deserve an experienced voice in the state senate to advocate on your behalf as we navigate the COVID crisis together while securing required healthcare benefits for all residents. Thank you, stay well, and I humbly seek your vote on Nov. 3." PAOLINO From Page 10 rotting. "Each one of us who was told about the rotted wires was assured that Cox would fix the issue because it was Cox's fault for not initially running the cable/internet wires through a conduit," said Christine Duggan, of 4 Hannah Drive. "Several weeks have passed and we have all made several phone calls to Cox, with no infor- mation on when the issue would be fixed." Compounding the inconvenience of throwing back to the dial-up days in this digital age, said the neighbors, is that this area off Diamond Hill Road near St. John Vianney Church also has terrible cell phone service, forcing some of them to crouch in one corner of the house just to be able to make a call. "We are beyond frustrated at this point," Duggan said. "We pay a lot of money in taxes to live in this town and we pay a lot to Cox for crummy service. We feel we are not being heard as members of this town and are looking for help." Roger and Svetlana Chekrallah, of 5 Hannah Drive, said if Verizon Fios was simply allowed to enter the area, their problems would be resolved. Svetlana wakes up her child, a 5th- grader at Community School, at 5 a.m. to bring her to work with her so she can connect to her virtual classes. She and others say teachers have been incredulous when they've explained why their children are having so much trouble connecting to classes, thinking that it's some kind of excuse. The Chekrallahs say they wish they knew about the technology issues before they decided to buy a house in this neighborhood two years ago. Jodi Mesolella, of 12 Hannah Drive, said cable is constantly "glitchy" and the landline phone "drops calls all the time." She said she was recently almost entirely without internet for eight days. Neighbors will get texts from Cox stating that their service is out, then that it's back, but they say it's not really back. Every call to Cox is a fight, said Kaberry and Duggan, where the person who answers treats each resident as an individual case and troubleshoots irrelevant issues as if those callers are the only ones expe- riencing problems. Josh Ellis, also of 12 Hannah Drive, said it's incredibly frustrating to call Cox and have staff go through all the typical steps such as "pinging your box," apparently still not realizing that there's a larger prob- lem in this neighborhood. He and Kaberry questioned why billing cred- its for poor service seem to be given out arbitrarily. Kaberry said hold times with Cox are often in the 40-minute range in this current high-demand environ- ment, and her husband was recently dropped from his call with the com- pany twice while waiting on hold. He didn't call back, she said. The Breeze met with neighbors Tuesday afternoon and checked in with Cox Communications and Mayor Jeff Mutter on the situation around the same time. Thomas Duggan said he then heard back from Cox at 4:30 p.m., the caller telling him he should hear back from the company within 48 hours. The Cox representative also told him they'd just received a call from the mayor. Later in the evening, Cox's Jeff Lavery, replying to an inquiry from The Breeze, said he confirmed that there is construction activity sched- uled for the area within the next two weeks, but didn't indicate the extent of that work. "In addition, a Cox technician will be on site tomorrow (Wednesday) to investigate customer concerns regard- ing service quality issues and provide a temporary resolution while permit- ting and other standard approvals are secured before beginning construc- tion," he said. Mutter said he was again on the phone with Cox for about 45 minutes Tuesday afternoon and the person who called wouldn't answer his ques- tions on service issues other than to confirm that there have been a "couple of calls" from the area in ques- tion. Policy, as it turns out, is to only give out information to someone on a particular Cox account. "It's terrible," Mutter said, saying it's especially brutal that the residents have to face all of these issues dur- ing a pandemic when everyone has become so dependent on technology. Thomas Duggan said that when a Cox engineer came to do some digging along the road in early INTERNET From Page One BREEZE PHOTO BY ETHAN SHOREY RESIDENTS OF HANNAH DRIVE in Cumberland gathered Tuesday to share details on how the technology they depend on has been badly disrupted, saying they're hop- ing for a resolution. From left are Christine Duggan, Roger and Svetlana Checkrallah, Jodi Mesolella and Josh Ellis. See TECHNOLOGY, Page 15 Is your will or trust over 5 years old? Call for a review JOSEPH J. ROSZKOWSKI Attorney at Law Serving the people & businesses of Northern R.I. for over 50 years. Estate Planning | Wills | Trusts | Probate & Estate Litigation Real Estate & Title Closings 2178 Mendon Road, Suite 300, Cumberland, RI 02864 • 769-3447 With travel trailers being more popular than ever and many Americans hitting the open road with one in tow, it is crucial to know whether they require insurance coverage. Automobile liability insurance extends to the trailer, therefore covering damage or injury the attached trailer may cause. Keep in mind that other types of coverage, such as comprehensive and collision, may not extend to the trailer, so it may be a good idea to look into specific travel trailer insurance in the event that both the automobile and trailer are totaled. Your insurance provider should be notified of your purchase, and it must be listed on the declarations page. It is also important to note that coverage varies from state to state. To protect the full value of your home, you will need to update your home insurance after renovation. To be on the safe side, you should let your insurer know before you make the renovations in case something goes wrong during the process. Over the past 30 years, HUNTER INSURANCE, INC. has provided our customers with quality and affordable insurance. For more information, call 769-9500. We are located at 389 Old River Rd., Lincoln. HINT: Also known as "caravans," travel trailers are hotel rooms on wheels and provide an affordable way for people to vacation. TRAVEL TRAILER INSURANCE 300 Front St., Lincoln • 724-8660 WWW.LAMONTAGNEREALESTATE.COM 8 Bishop road, johnston, ri: Wonderful Home situated on a large lot.. private wooded setting. Newly renovated /updated interior and exterior ...Home features beautiful pine hardwood floors, granite counter tops, open living room/ dining area, lovely outdoor patio , deck and small farmers porch. Partial finished lower level. Plenty of storage. Sheds on property for even more storage. A must see! $354,900. FEATURED HOUSES OF THE WEEK 68 Union st., LincoLn, ri: A great investment property!! A rare 2 family with finished lower level with full bath and kitchen. Each unit features 2 beds and all newly renovated baths. Newer roof, driveway, drop-in windows, high efficiency gas furnace for 1st unit and separate gas furnace for 2nd unit. Beautiful wood floors throughout. Connected to town sewer and water with a 35% homestead exemption for owner-occupied buyers. New appliances. Also features an enclosed sun room and beautiful deck. Conveniently located near 2 highways and the Providence and Attleboro train station..Walking distance to Lincoln woods, bike bath and minutes to Lincoln and Providence malls. 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